by Nexstar Network | Oct 13, 2015 | Call Center, Home Service Best Practices, Independent Home Services Contractors Training, Know Your Numbers, Marketing Coach for Business, Service Business Coaching, Successful Contractor, Training
The holidays will soon be upon us—but no matter what time of year you read this, there will always be something on the horizon, year after year. If you don’t have a plan for how to manage the holidays, you will also, year after year, experience the same...
by Nexstar Network | Mar 24, 2014 | Call Center, Home Service Best Practices, Independent Home Services Contractors Training, Know Your Numbers, Marketing Coach for Business, Service Business Coaching, Successful Contractor, Training
Do you really know about your company’s voice and are you doing anything to improve it? Constant evaluation and improvement is the only way your call center will improve, and you, as a leader, need to drive the momentum. We tend to pay the most attention to the...
by Nexstar Network | Mar 3, 2014 | Home Service Best Practices, Independent Home Services Contractors Training, Know Your Numbers, Marketing Coach for Business, Service Business Coaching, Successful Contractor, Training
By Bill Mattern, Nexstar Network® Business Coach For most of you, the bulk of your productive year is still ahead. It’s not too late to plan for business improvement in 2014. It’s not too late to pull yourself out of the trenches and take command of your business...
by Nexstar Network | Feb 24, 2014 | Home Service Best Practices, Independent Home Services Contractors Training, Know Your Numbers, Marketing Coach for Business, Service Business Coaching, Successful Contractor, Training
Go on. Look at that! You’ve made it to 2014. No matter how you operated in 2013, your sales probably were good. So for the coming year, you’d be right again, if you don’t change anything, your sales will probably be good again. But sustainable growth doesn’t come...
by Nexstar Network | Feb 17, 2014 | Home Service Best Practices, Independent Home Services Contractors Training, Marketing Coach for Business, Service Business Coaching, Successful Contractor, Training
As a PHCE owner, we need to know how to communicate information to our employees efficiently and effectively. One of the pieces in that communication process is to hold meetings. To learn about how to have an effective meeting as well as to avoid death by meeting,...
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