by Nexstar Network | Oct 13, 2014 | Blog
Your people hate making outbound calls, and your customers can hear it in their voices. Listen for yourself. I’m willing to bet the calls are terrible. Part of this comes from the fact you put almost no effort into your outbound calling program. Telling your team “to...
by Nexstar Network | Feb 25, 2013 | Service Business Coaching
Today I will be presenting at the Pumper Cleaner Expo in Indianapolis. I am thrilled to be able to share The Art and Science of Business Management with business owners like you and me. We all face similar challenges in running our businesses. We are tapped for...
by Nexstar Network | Apr 2, 2012 | Call Center, Home Service Best Practices, Independent Home Services Contractors Training, Know Your Numbers, Marketing Coach for Business, Service Business Coaching, Successful Contractor, Training
Should I be doing some outbound calling? I get that question all the time and I usually answer with a question of my own. Is your call board full? If the answer to my question is NO then the answer to the first one is an unequivocal YES. Your people should be aware...
by Nexstar Network | Jan 30, 2012 | Call Center, Home Service Best Practices, Independent Home Services Contractors Training, Know Your Numbers, Marketing Coach for Business, Service Business Coaching, Successful Contractor, Training
OK, I will give out some sample offers with the following disclaimer: These are a collection of offers from inside and outside of the Nexstar Network as well as other businesses I have worked with. I will keep them as generic as possible so I don’t infringe on...
by Nexstar Network | Jan 2, 2012 | Call Center, Home Service Best Practices, Independent Home Services Contractors Training, Know Your Numbers, Marketing Coach for Business, Service Business Coaching, Successful Contractor, Training
The most important part of the outbound cold call is a compelling offer. It should be something that if you got an unexpected call at home, you would consider purchasing, even if all of your equipment is running fine. So, what’s a compelling offer? It has to be...
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