Phil Smitherman, Nexstar board member and owner of Banks Quarles and Aux Mechanical, talks with Nexstar President and CEO Jack Tester about the key to employee engagement. Phil’s company was the highest-rated Nexstar company in employee engagement two years running.

Phil said if he had to choose the most important thing for employee engagement, it would be that his company focuses “so much energy” on serving their employees. He says that’s the only way they can expect their employees to serve their customers well. They’ve created a culture where managers are truly tapped in to their employees’ needs, wants and lives.

Listen to the episode for more details on how to create great engagement at your plumbing, HVAC or electrical company.


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