It is said that idle hands are the devil’s tools. I think that is very true, but let’s talk about when those hands aren’t so idle.
There are often peaks and valleys in our businesses. This could be a result of seasonality, economic climate, staffing or a host of external factors that result in our teams working at full capacity. This is generally a good thing for everyone, but we need to keep our eyes open for some side effects of prolonged pressure to meet goals or demand. Here are some ways to mitigate this pressure:
- Your processes should support a busy type of workload rather than disappear because we got busy. All the great things that effect your culture become even more important as the volume increases. Typically the first thing that stops is training. The busier we get, the more training issues surface and the more critical it is that we address those so we can correct our course. Think about safety for a moment. When we are busy, our employees are more likely to have an accident because of lost focus, fatigue or disregard for safe practices. Consistent safety awareness becomes much more important.
- Generally, morale improves when we are busy because we feel a sense of accomplishment in our work. If we don’t get a little praise or appreciation along the way that can turn into a feeling of resentment. Adding some positive interaction can keep everyone pumped up and feeling good about all they are achieving! This interaction can be as formal as a coaching session or as simple as a brief visit to see how things are going.
- Breaking up the monotony of a full workload can be a nice distraction. Having a summer picnic with your employees and their families may cause a slight loss of production, but it can go a long way in showing that you care about your employees and that they work for a good company. This also includes important charitable activities that your company may be involved with or sponsor. Doing charitable work only when you are slow doesn’t send the message that you really care about your causes. Your team will be proud of their involvement in good causes—as long as you don’t work them twice as hard the next day to make up for the time.
- Contests, awards, recognition and team meetings shouldn’t stop just because we are busy. Hopefully we are always busy so these activities will always be relevant. Having an employee of the month doesn’t mean less just because the whole team worked hard. The rewards are still appreciated!
If your employees don’t feel like they’re a part of the company or that they’re appreciated, the money they’re earning won’t be strong enough to keep them. Keep your team engaged all the time, because they’re our most valuable asset and we can’t forget to show them that. Get in touch with Nexstar to find out how we can help you with this.