It’s said by Nexstar business coaches time and again, but insanity is doing the same thing over and over and expecting a different result. If this sounds familiar or you’re hearing this from your service business coaching, it might be time to implement some processes.

The larger Nexstar member companies all have at least one thing in common: defined processes in place. For instance, while scheduling and customer service can be made an inconvenience if a tech calls in sick when you’re at $1 million, this same situation can be a nightmare when you’re at $10 million and you find you don’t have a defined time-off policy. Processes help you communicate your expectations to your team and create a plan to prevent those problems from happening again.

Read about how to create and refine processes.