Nexstar Network likes to feature employees at our member companies who are doing a stellar job. This month, we’re featuring Margot Shaffer, the operations manager at Corley Plumbing Air Electric.

How long have you been with your company and in the industry?

I started with Corley Plumbing Air Electric in 2010, so seven years. I’ve been in the service/construction industry for about 15 years, getting my start in real estate development.

How did you get started in your role?

I was originally hired on as a dispatcher. After a little over a year of that, I felt like we could improve our efficiencies with materials, as well as the newly formed HVAC division. We created a “project coordinator” position and shortly after moving into that role, I took over the management of the warehouse. In 2013, I was promoted into the operations manager role and absolutely love it! It gives me the opportunity to support so many members of the team here, think on my feet, and work with different situations every day.

Where are you from?

I grew up in Evergreen, Colorado, but spent my summers in Ontario, Canada.

What do you like to do outside of work?

I have two young children that challenge me every day. I love to find outdoor adventures with them, my 150lb dog, and husband. Camping, hiking, kayaking, running—we’re all in! I also dabble in roller derby, which is so much fun and a whole new perspective on teamwork.

What’s your favorite thing about your job?

The people. Getting to see an employee succeed, wanting to better themselves, and be genuinely happy brings complete satisfaction to me. And the customers—if we can educate them about their homes, tell them what options are out there, and make them feel comfortable, it’s been a good day.

How does Nexstar help you do your job?

All the members. I’ve learned so much from talking to all different people who work at Nexstar, as well as members. If I wouldn’t have put myself out there, open for ideas and feedback, I don’t think I could have grown as much as I have. Every person I’ve spoken to has helped me through an issue, given me advice for better efficiency, brought great ideas to a conversation, etc.

Margot was nominated for this feature by HVAC Service Manager for Corley, Joe Benson:

“Margot is someone who always goes above and beyond the call of duty! Her positive attitude and ‘go get ’em’ spirit is contagious! She is our operations manager and much more!!! She effortlessly led the company into changing our software platform to ServiceTitan. She remained positive in handling the tough transition. She made it easy for all 50-plus employees at Corley to adjust to the new software. Her attention to detail is second to none and better yet, she’s just fun to work with! Her ear is always available to hear you out or just to be a sounding board during the rough days. It’s truly an honor to be on her team!”