One of the first things I ask contractors I’m coaching is “How do employees know what is expected of them in a specific situation?”, I get an answer that just drives me crazy: “They just know.” The notion that your employees “just know” what’s expected of them is just plain wrong. Your people don’t “just know” anything specific. You might think they do because, “that’s how we’ve always done things,” but you are wrong. Read more about why it’s important for your employees to know with certainty what your expectations are for them.

For more information on how Nexstar processes and systems can help you communicate with your employess, click here or call 1 (888) 240-7827.