Category: Best Practices

5 Keys to Giving Employees Good Feedback
It’s important to provide feedback to your employees about their job performance. You need to communicate what’s working and what isn’t to improve results, and your employees need to know how they’re doing if they’re…
Create Teamwork in Your Call Center
Ask yourself: is your call center as productive as you’d like it to be? Do your call center representatives feel fulfilled at the end of the day? Does your call center seem like a fun…
10 Laws of NexTech Academy | Law 1: Create a Thoughtful Training Plan Before Training Begins
Need more qualified technicians? They’re getting harder to find, just as your business needs them! Companies in the know have shifted their hiring practices toward finding candidates with the right attitude. Technical skills can be…
5 Rules for Making a Strategic Business Plan
You’ve already got an organization. Now you need a strategic business plan. Why? A strategic business plan is a trail map for everyone on your team to follow. It helps you all stay focused on…
Yes, You Need an Annual Budget
Do you really need an annual budget for your company? Maybe you’d rather not make one. After all, it’s a lot of work. As long as you’re looking to grow your business more this year…
3 Tips for Successful One-on-One Coaching Sessions
Do you ever get frustrated with the way members of your team are behaving? Do you wish you were getting better results from the people you manage? Are you having a hard time getting employees…