Insights Blog Category: Best Practices

Are You Operating at Your Peak?
It’s summertime – peak season for many Nexstar members! How are things going at your business? Are you running smoothly and performing regular operations like daily huddles, 1:1s, and ride-alongs? Or do you feel like…
Business Planning for Next Year
Now is what the business coaches at Nexstar Network call “halftime” – we’re almost halfway through the year! If your days are filled with maximizing opportunities and taking care of as many customers as possible…
5 Keys to Giving Employees Good Feedback
It’s important to provide feedback to your employees about their job performance. You need to communicate what’s working and what isn’t to improve results, and your employees need to know how they’re doing if they’re…
Create Teamwork in Your Call Center
Lately, the Customer Experience team at Nexstar has been getting asked a lot about how to create a culture of teamwork in the call center. Maybe it’s because so many of us are being asked…
10 Laws of NexTech Academy | Law 1: Create a Thoughtful Training Plan Before Training Begins
Need more qualified technicians? They’re getting harder to find, just as your business needs them! Companies in the know have shifted their hiring practices toward finding candidates with the right attitude. Technical skills can be…
5 Rules for Making a Strategic Business Plan
You’ve already got an organization. Now you need a strategic business plan. Why? A strategic business plan is a trail map for everyone on your team to follow. It helps you all stay focused on…

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