Insights Blog Category: Best Practices

Create Teamwork in Your Call Center
Lately, the Customer Experience team at Nexstar has been getting asked a lot about how to create a culture of teamwork in the call center. Maybe it’s because so many of us are being asked…
10 Laws of NexTech Academy | Law 1: Create a Thoughtful Training Plan Before Training Begins
Need more qualified technicians? They’re getting harder to find, just as your business needs them! Companies in the know have shifted their hiring practices toward finding candidates with the right attitude. Technical skills can be…
5 Rules for Making a Strategic Business Plan
You’ve already got an organization. Now you need a strategic business plan. Why? A strategic business plan is a trail map for everyone on your team to follow. It helps you all stay focused on…
Yes, You Need an Annual Budget
Do you really need an annual budget for your company? Maybe you’d rather not make one. After all, it’s a lot of work. As long as you’re looking to grow your business more this year…
3 Tips for Successful One-on-One Coaching Sessions
Do you ever get frustrated with the way members of your team are behaving? Do you wish you were getting better results from the people you manage? Are you having a hard time getting employees…

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