We’ve reported on the importance of motivating your employees in past blog posts. In our post, “Want to Motivate Employees? Try Time, Not Money,” we discussed how employees may prefer time off versus cash incentives.
To expand on this, I’d like to point out that bonus or commission checks often get cashed and spent on necessities, like paying bills, buying groceries, filling up cars, etc… This is not to say that you shouldn’t have a proper commission structure in place, but that you want to balance the tangible reward with the public acknowledgement for a job well done.
When rewarding your employees, you really want to showcase that they have achieved something special. Creating a culture that embodies and rewards quality service will foster commitment to your company and will motivate people to operate at their highest potential.
During Nexstar Network’s Super Meeting, I’ll be presenting a breakout session titled, “Motivating Employees For World-Class Service.” We’ll focus on how you can celebrate your employees through gestures of appreciation and recognition for performing fantastic customer care. Nexstar Network member, Applewood Plumbing, Heating and Electric, has developed an extensive program to recognize employees and their spouses. Applewood’s Paula Washenberger will share this program and answer questions about its implementation and effectiveness. I hope you can make it and that you’ll attend this invaluable session!