by | Aug 26, 2016 | Service Business Coaching, Successful Contractor
As the owner of a residential service company, do you ever feel like you get asked obvious questions by your staff or management team? You’re probably not the only one in your business fielding these types of questions; every manager may sometimes feel like an “answer...
by | Aug 19, 2016 | Home Service Best Practices, Independent Home Services Contractors Training, Service Business Coaching, Successful Contractor
Make the ultimate investment in your employees by making the decision to do ride-alongs with your technicians. Committing to ride-alongs is committing to a training implementation tool that has an 88% performance impact! Giving your time is one of the best ways to...
by | Aug 15, 2016 | Independent Home Services Contractors Training, Service Business Coaching, Successful Contractor, Training
One of your technicians is out on a call. They’ve greeted your customer effectively, set expectations and presented options, and completed the job properly and on time. It seems as though the customer is completely satisfied. Congratulations on a job well done! But...
by | Aug 5, 2016 | Marketing Coach for Business, Successful Contractor
Is your residential contracting company playing to win, or playing not to lose? The difference is subtle, but important: playing to win requires action and determination, while playing not to lose is passive and defensive. If you’re playing to win, you’ll...
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