by Nexstar Network | Jun 29, 2016 | Independent Home Services Contractors Training, Service Business Coaching
You’ve just promoted someone. You’ve given them some training, but they’re good at what they do and so you step back to let them manage. After awhile, you notice that they’re not completing the tasks you expect of them. You question whether...
by Nexstar Network | Jun 24, 2016 | Call Center, Successful Contractor
This post is geared toward whomever in your residential service company works in dispatch. They can be an invaluable asset to your company and have the potential to unlock opportunity and revenue for you. Share this advice with them! As a dispatcher, you have a highly...
by Nexstar Network | Jun 23, 2016 | Blog
In today’s market, consumers do not mind spending their hard-earned money for a quality product or name-brand service. They do; however, have to be able to perceive that there is indeed value, or a difference between products and services. This begins with the...
by Nexstar Network | Jun 17, 2016 | Successful Contractor, Training
Everything we want from a sales interaction comes from the customer. Think about it. The entire success of the process hinges on their willingness to buy. Everything else is secondary! Your fancy proposal software, your professional presentation, your clean,...
by Nexstar Network | Jun 10, 2016 | Blog
Sarah Talbot, Call Center Manager, Dutton Plumbing How long have you been with your company and in the industry? I have been with Dutton Plumbing for two years. The industry the same amount of time, but customer service since I was 16. That will be 10 years in...
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