Nexstar Network leads members to breakthroughs at annual meeting
ATLANTA – At Nexstar Network’s 2016 Owners Spotlight meeting, the focus was on changing belief and overcoming personal limits in leadership. At “Leadership Unleashed: Smashing Your Personal Limits,” Nexstar members made breakthroughs they will take with them for a...
Owners Spotlight 2016 Preview!
Nexstar Network is gearing up for Owners Spotlight 2016, this week in Atlanta, GA! Owners Spotlight is our annual meeting geared toward owners and managers of residential service businesses. This year we’ve had the privilege to book some of the best speakers in the...
PHCE Call Center: Handling Complaints Effectively
The first step in effectively handling a complaint is to develop a plan within your company. This would include empowerment levels, when, where, and who should handle complaints and the escalation process. The plan, once developed, should be clearly communicated to...
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