by Nexstar Network | Mar 30, 2016 | Blog
William Townsley, Nexstar-Certified Service Technician, Applewood Plumbing, Heating & Electric How long have you been with your company and in the industry? I started this career in August 2011. I have been with Applewood PHE since September 2014. How did you get...
by Nexstar Network | Mar 30, 2016 | News
ATLANTA – At Nexstar Network’s 2016 Owners Spotlight meeting, the focus was on changing belief and overcoming personal limits in leadership. At “Leadership Unleashed: Smashing Your Personal Limits,” Nexstar members made breakthroughs they will take with them for a...
by Nexstar Network | Mar 21, 2016 | Blog
Nexstar Network is gearing up for Owners Spotlight 2016, this week in Atlanta, GA! Owners Spotlight is our annual meeting geared toward owners and managers of residential service businesses. This year we’ve had the privilege to book some of the best speakers in the...
by Nexstar Network | Mar 16, 2016 | Call Center, Independent Home Services Contractors Training, Marketing Coach for Business, Service Business Coaching, Successful Contractor, Training
The first step in effectively handling a complaint is to develop a plan within your company. This would include empowerment levels, when, where, and who should handle complaints and the escalation process. The plan, once developed, should be clearly communicated to...
by Nexstar Network | Mar 15, 2016 | Blog
The Environmental Protection Agency’s Fix-a-Leak Week is March 14-20. If your company offers plumbing service, it’s a great time to remind your customers that you fix leaks. Mark your calendars for next year if you weren’t ready for it this time around. Your customers...
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