by | Nov 25, 2013 | Call Center, Home Service Best Practices, Independent Home Services Contractors Training, Know Your Numbers, Marketing Coach for Business, Service Business Coaching, Successful Contractor, Training
Even though CSRs talk to customers all day, they may still be scared of role playing in front of peers. However, unlike customers, peers are there to help each other get it right. It’s important to set up time for your CSR’s to practice so that when game...
by | Nov 18, 2013 | Home Service Best Practices, Independent Home Services Contractors Training, Know Your Numbers, Marketing Coach for Business, Service Business Coaching, Successful Contractor, Training
I recently interviewed Rodney Edenfield, CSO of LocalizeIt Online, an internet marketing expert with over 13 years of experience helping service companies improve their web presence, and I asked him to share his thoughts on Pay Per Click (PPC) advertising. He said,...
by | Nov 11, 2013 | Home Service Best Practices, Independent Home Services Contractors Training, Marketing Coach for Business, Service Business Coaching, Successful Contractor, Training
If you are wondering how, as an independent residential contractor, you can get the results you expect when you send your employees to sales or customer service training? Instead of focusing your expectations on the training itself – focus on your expectations...
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