Great Service and Getting the Right Techs To The Right Jobs

Great Service and Getting the Right Techs To The Right Jobs

How many of you can tell me the difference between the role of the CSR and a DSR? If you haven’t been to Nexstar’s Call Center School–this is something that we spend some time focusing on. The main purpose of a CSR is to book calls. When the phone...
Great Service and Getting the Right Techs To The Right Jobs

Call Tracking: Part of Your Marketing Strategy

Using call tracking services provides great information that you can use to make knowledgeable marketing decisions, as well as identifying opportunities in your call center. It is important though to fully consider the impact of assigning call-tracking phone...
Great Service and Getting the Right Techs To The Right Jobs

Organizational Chart: Key for Residential Contracting Businesses

By Bryan Martin, Nexstar Network Membership Sales To operate a successful home service company, you need an organizational chart that puts the most capable people in charge of key operations and eliminates inefficiencies in your business. It does not matter if you’re...
Great Service and Getting the Right Techs To The Right Jobs

Connecting the Dots

It’s not easy getting consumers’ attention. There are a seemingly endless number of marketers battling for people to “Look at me! Look at me!” And marketing companies come up with new tools all the time, so that consumers are surrounded by messages. You can’t get...