by Arthur Kjelshus | Jul 25, 2011 | Independent Home Services Contractors Training, Service Business Coaching, Successful Contractor, Training
Whether it’s off-site at a Nexstar event or in-house, training and education is always something to reward. It’s important to let your employees know that you value them and that you are investing in their future. Ideas that demonstrate your commitment to...
by | Jul 22, 2011 | Independent Home Services Contractors Training, Marketing Coach for Business, Service Business Coaching, Successful Contractor, Training
I don’t know about you, but I get confused with all the Nexstar abbreviations/acronyms. PPC, SPP, SST, OSL, NLF,…….. XYZ! I can’t be the only one, am I? Like most people, I want to focus in on “what I really need to know NOW!”...
by Arthur Kjelshus | Jul 21, 2011 | Service Business Coaching, Training
Recently, on the Nexstar bulletin board, the following question was posed: “When you have one or two technicians that are consistently getting huge gold star checks each month and really outshining the competition, should you continue to publicly hand out their gold...
by Arthur Kjelshus | Jul 13, 2011 | Home Service Best Practices, Independent Home Services Contractors Training, Know Your Numbers, Marketing Coach for Business, Service Business Coaching, Successful Contractor, Training
Company Efficiency: Measure “40 hours per week to Sold Hours” or “2080 per year to sold hours.” What does “Company Efficiency” tell you? The hours the tech is performing compared to the company goal. The company goal is determined by...
by Arthur Kjelshus | Jul 11, 2011 | Home Service Best Practices, Independent Home Services Contractors Training, Know Your Numbers, Service Business Coaching, Successful Contractor
Technician Efficiency: Measures “On the job time to sold hours time.” What does this “Technician Efficiency” tell you? 1. Can the tech perform the work in the amount of time that he or she sold? Note: if a tech is selling one task, their efficiency...
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