| Code of Ethics
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| Customers
WE WILL SERVE our customers
with integrity, competence, and objectivity.
WE WILL DELIVER to our customer all that we promised
through value-added services.
WE WILL PERFORM our work to meet technical codes or
better.
WE WILL EXPLORE each customer situation to sufficient
detail and gather sufficient facts to gain an understanding of
the problems, the scope of assistance needed, and the possible
benefits our service and technical recommendations may provide our
customers.
WE WILL RESPECT each customer's home and property and
leave them as clean as we found them. |
| Employees
WE REGARD our employees'
satisfactions as important as customer service and company
profitability. We subscribe to the premise of win, win, win.
WE WILL ASSIGN technical and support personnel to each
job in accord with their experience, knowledge, and expertise.
WE WILL FOSTER training for all our employees on an
on-going basis to improve and uphold high performance standards.
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| Professional
Responsibility
WE WILL PERFORM jobs for which
we are qualified by our experience and technical competence.
WE WILL MAKE Quality Service the trademark of the jobs we
perform. If needed we will take care of callbacks with a minimum
of inconvenience to our customers.
WE WILL STAND behind our work.
WE WILL NOT provide services to a customer under terms or
conditions that might damage or compromise the integrity of our
trade and profession. We will follow the Golden Rule.
WE WILL NOT advertise our services in a deceptive manner.
WE WILL MAINTAIN a wholly professional attitude and
behavior toward those we serve, our fellow contractors, our own
employees, our suppliers, and the public at large.
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| Earnings
WE WILL AGREE with our
customers independently and in advance on the basis for our fees.
Our fees will be commensurate with the quality of the services
we deliver and the responsibility we accept.
WE WILL MAKE it our moral imperative to maintain a
profitable business as part of our responsibility to our
employees and our families.
WE WILL BE MINDFUL of the honest value received by the
customer and our right to an ethical profit.
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| Social
Responsibility
WE WILL BE GOOD corporate
citizens.
WE WILL PROTECT the health and safety of our communities
by sharing knowledge of new environmental developments and
technological advancements with the communities we serve.
WE WILL REPORT violations of this Code of Ethics.
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Nexstar™ Enforces the code by receiving
and investigating all complaints of violations. Nexstar™
Network
125 Little Canada Road,
Suite 200,
Little Canada, MN 55117
T: (651) 426-2000 F: (651)
426-0821
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